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How IT Can Support Work-from-Home Employees

Supporting work-from-home customers goes with its own set of technical troubles. Fortunately, technology has progressed throughout the recent decade to make the task somewhat easier. In any case, best practices still need to be followed to ensure reasonable network security and performance.

Many companies are having an approach that confines the IT team, from supporting an employee’s home network. For obvious reasons, staff do not visit a person’s home nor will offer remote assistance of any kind. Or maybe, they give an agreement and a general guide. Here are the conditions organizations use for home office installation: 

• Run and pass the network assessment
• Ask a tech (from the phone company) to install the phone if you can’t install it yourself
• The phone must be attached to your home router or network switch port. Be sure your router is in your home office.
• Turn-off SIP ALG on the home router.
• Realize that neither RRD nor AT&T will explore your home network.
• Return the telephone to RRD upon termination or if re-allotted out to a spot that doesn’t require working from home.
• Give your location of the home to the voice services department.
• Send a ticket to intimate the voice services company if your home number changes.

Areas of remote working to consider

1. Zoom, which has seen the utilization of its video conferencing service take off during the pandemic, has introduced a $599 smart screen called Zoom for Home, DTEN Me. Which it claims is a single box that makes a clear and productive workspace. The device incorporates a 27-inch display, three certain wide-angle cameras for high-resolution video; an eight-microphone bunch for meetings and calls, and a touch display for intelligent screen sharing, whiteboarding, annotating, and ideation.

Regardless, it isn’t always basic to have a single explanation device or an astounding office PC at home. Especially as a remote organization and break and fix of such devices can be unsafe. 

The reliability of the desktop as a service (DaaS) is foreseen upon to get 98% during 2020. DaaS gives home representatives access to their corporate desktop environment, from any device. 

DaaS is affordable compared to buying a new laptop, and you can run it on an old laptop as well.

2. Any work device on the home network needs remarkable security and trustworthiness, and speedy connectivity. Recently, HPE detailed it was acquiring Silver Peak for $925m, to extend its Aruba business.

By then, CEO Antonio Neri expressed: “The grounds of things to come in future will be different – a more noteworthy number of us will work from home, the branch is your home. In order to connect all these little scope branches, you need new technology.” 

Silver Peak’s EdgeConnect team of products, plans to deploy on a work LAN in people’s homes.

3. Many believe that deploying a reliable network connection for home customers needs IT to ensure the network in people’s homes is solid, secure, and offers the quality of service expected to run enterprise applications, SaaS, collaboration, video conferencing, and IP telephony.

As to the network, the primary challenge is in interfacing the workforce to business-enabling applications and services situated in the data center and the cloud. 

A couple of customers anticipate that access should the voice of internet protocol (VoIP) systems, virtual desktops, and video conferencing that require snappy and significantly strong network connections. For example, a company that had 50 branch offices before lockdown should now grapple with the likelihood that every customer, and their home system, is a new branch they have to support, representing an exponential addition in the number of sites.

Businesses Need To Renew Legacy Voice System

For certain organizations, it was an issue not simply of maintaining business congruity during a crisis, yet also, an opportunity finally cut the string with a maturing legacy voice system. Unexpectedly, with the wholesome move to remote working, organizations that preceding the pandemic had been content to take an “If it’s not broken, don’t fix it” approach with their legacy system closed the opportunity had come to remove that system for a cloud-based UCaaS plan.

Whether or not a legacy voice system isn’t coming up short, it could regardless present tremendous risks to an organization’s operations. For specific companies and public sectors, those risks turned out to be real variables during the pandemic. Many companies that continue working on-premises PBX equipment that has been manufacture-ended for a significant long time (like Nortel CS1Ks or BCMs) got caught short in their push to support the communication needs of a workforce that had largely changed to remote working.

In the meantime, in the public sector, education and state/local governments explicitly were engaging to keep up because of their reliance on systems, for instance, the obsolete Centrex service, a PBX-like product returning to the mid-1960s.

Legacy voice systems and security/end-of-service (EoS) risk:

Out of date quality is a genuine concern with legacy voice systems, and this uplifts security risk. Producer support for obsolescence systems and gear is slowing down; many have transferred their legacy systems to EoS status, which could in the end compromise system security. 

An organization that faces a strong threat to its system probably won’t access a manufacturer’s fix to address that threat. What’s more, many providers are not renewing contracts for certain old voice services, presenting customers to rate additions, and possible sunsetting of those services. With UCaaS, on the other hand, managed security typically is a central focus of the solution, with the provider reliably updating safety measures, monitoring the network for threats, and arranged to respond if a threat rises.

ExterNetworks offers a variety of first-class VoIP and customized managed voice services to meet the communication needs of your business in this Work-From-Anywhere era.